If you have a question about shopping online at The Ex Pat Market Place, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.
If your question is not answered below, please Contact Us Here.
How do I use the online store?
Shopping with us is easy. We have designed our site to be as simple as possible, and hope you find it so. To begin shopping with us, you can find your item in a few ways:
The quickest is by using the search box at the top of the page, just type in the brand, type or model number of the item you are looking for and click the search button, or press enter.
Once you have found the item you are looking for, you can click on the image for more details about it. If you would like to buy the item, click 'Add to basket' and the product will be sent to your shopping basket at the top of your screen. You can add as many items as you like to your basket by repeating these steps.
When have finished shopping and would like to complete your purchase, click on the view basket button. This will take you to a check-out screen. Your order value will be confirmed, and on the next screens you will be asked to log in or register as a new customer. Once you complete this page and press the complete order button, you order is sent to us. You will receive an e-mail confirming the purchase you have made. It's as simple as that!
Orders & Delivery
Can I specify a delivery date when ordering?
You will be sent an e-mail with the delivery date once you have paid for your goods-unfortunately we can't offer you a choice of delivery dates to pick from when ordering.
Depending on your order, someone may need to be present at the time of delivery to sign for the items but you can specify a delivery address different from your home or main contact address, if more convenient. Some orders can be left in a safe place. If so, we'll let you know during the checkout process and you'll be able to provide some special delivery instructions.
How do I know if my order has been received?
When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.
Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you’d like to order additional items, please place a new order.
When will my order be delivered?
After you have placed your order, we will send you a confirmation e-mail. We'll contact you to arrange a delivery date as soon as your goods are ready to be dispatched.
Please note that if your order is made up of a combination of items, deliveries may be made separately.
Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly.
Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from UKS. If for any reason, you are not completely happy with your purchase, please see our Returns and Refunds page.
Where do you deliver?
We currently deliver to mainland Europe (excluding BFPO addresses). Please see Delivery information for more details.
Are receipts sent with deliveries?
No, we e-mail you your receipt as soon as you place your order.
Shopping online at The Ex Pat Market Place
Are my details secure?
Shopping on The Ex Pat Market Place is very secure because we use PAYPAL to take our credit card payments.Your credit card details will be encrypted with PAYPAL to help keep them secure. Please note that in the interest of security, The Ex Pat Market Place will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on The Ex Pat Market Place.
How can I check latest prices?
We're always checking our prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, The Ex Pat Market Place always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available.
Please note that prices can change on a daily basis.
How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro and Solo.
What should I do if my credit/debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on The Ex Pat Market Place, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
How can I get more information about a product featured on this website?
For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), please contact the manufacturer directly.
How can I view and update my account details?
Once you've registered with The Ex Pat Market Place, you can log in to your account at any time to view and update the personal details you have saved.
